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Tier I Support Technician

Racine, WI 53406-

Post Date: 01/22/2018 Job ID: 9048 Industry: Information Technology
Position Summary
In line with the values of Glassen Technology Solutions, a Tier I Support Technician is primarily responsible for resolving client support requests, systems monitoring incidents, and working on projects. A Support Technician is often the face of the company and is expected to meet, talk with, and provide courteous and friendly customer service to all clients with the utmost level of professionalism.
Duties and Essential Functions
Investigates, diagnoses, and resolves customer service requests in a timely and professional manner.
Provides assistance to customers remotely and with on-site technical support.
Installs and configures all selected IT equipment and software.
Monitors and responds quickly and effectively to client requests and IT project deadlines.
Provides excellent customer service to all clients.
Determines equipment that needs repairing and replaces parts as necessary
Creates and maintains a technology strategy with clients to prevent growing pains, oversights and fires.
Attends all trainings related to new software or system updates.
Builds relationships and creates a welcoming environment for all clients.
Models the values of Glassen Technology Solutions: Friendly, Proactive, Responsive, Organized, and Current
Performs other duties as assigned.
High School Diploma required.
Associates Degree in IT Network Specialist or similar field required.
IT systems knowledge required
Experience with desktops, laptops, servers, routers, printers, WiFi equipment
Local travel required (Valid Driver' s license, car insurance, reliable vehicle necessary)
Organized and detail oriented nature required
Halpin Staffing Services provides great jobs with desirable employers in Southeast Wisconsin and Northeast Illinois. Find your next position in accounting, finance, engineering, HR, marketing/sales, administration or light and heavy industry. We’ve got flexible scheduling options and competitive benefits available! Apply today or visit us at halpinpersonnel.com!

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