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Customer Service Representative

Caledonia, WI 53108-

Posted: 10/08/2018 Industry: Administrative Job Number: 11428
Role Description Customer Service Representative

The Customer Service Representative (CSR) is responsible for receiving incoming calls from our customers in an efficient and courteous manner with the purpose of creating a positive and pleasant customer interaction.

Job Role & Responsibilities
Answer incoming customer calls and schedule regular, urgent and emergency HVAC and plumbing service requests for the Service Department
Possess a friendly and professional phone manner
Gather all necessary details from customer to relay pertinent information regarding customer s service requests for the dispatcher and technician to be properly prepared to execute outstanding customer service
Schedule sales leads for the salesmen and assist in preparing all necessary paperwork and scheduling for equipment installations
Provide back up to the Dispatch Service Representative (DSR) when needed

Areas of Special Emphasis
Ability to manage a multi-line phone system
Ensure a high level of customer satisfaction
Ability to excel in a fast-paced environment
Self-motivate in situations of solitary environment

The person that has the position must continually demonstrate their:
1. Dedication to the success of both external and internal customers.
2. Commitment to continuous learning.
3. Willingness to being a team player and help with whatever needs to be done.
4. Organizational and problem solving skills.
5. Ability to manage stressful situations and demanding customers with poise.

Halpin Staffing Services provides great jobs with desirable employers in Southeast Wisconsin and Northeast Illinois. Find your next position in accounting, finance, engineering, HR, marketing/sales, administration or light and heavy industry. We’ve got flexible scheduling options and competitive benefits available! Apply today or visit us at halpinpersonnel.com!

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