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Customer Service Representative
Caledonia, WI 53108-
The Customer Service Representative (CSR) is responsible for receiving incoming calls from our customers in an efficient and courteous manner with the purpose of creating a positive and pleasant customer interaction.
Job Role & Responsibilities
Answer incoming customer calls and schedule regular, urgent and emergency HVAC and plumbing service requests for the Service Department
Possess a friendly and professional phone manner
Gather all necessary details from customer to relay pertinent information regarding customer s service requests for the dispatcher and technician to be properly prepared to execute outstanding customer service
Schedule sales leads for the salesmen and assist in preparing all necessary paperwork and scheduling for equipment installations
Provide back up to the Dispatch Service Representative (DSR) when needed
Areas of Special Emphasis
Ability to manage a multi-line phone system
Ensure a high level of customer satisfaction
Ability to excel in a fast-paced environment
Self-motivate in situations of solitary environment
The person that has the position must continually demonstrate their:
1. Dedication to the success of both external and internal customers.
2. Commitment to continuous learning.
3. Willingness to being a team player and help with whatever needs to be done.
4. Organizational and problem solving skills.
5. Ability to manage stressful situations and demanding customers with poise.