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Client Services Rep

Kenosha, WI 53144-

Post Date: 06/25/2018 Job ID: 10446 Industry: Office Professional
Position Description: Client Services Representative

The Client Services Representative is responsible for assisting in duties associated with order processing, item/inventory maintenance, trouble-shooting/issue resolution, and handling phone calls and emails from our internal and external customers. This position reports to the Client Services Supervisor and Client Services Manager.

Primary Responsibilities Include:

  • Serve as daily client contact and assist with special projects as necessary
  • Support incoming phone calls from client sources
  • Facilitate accurate incoming inventory (item setup validation, PO s and communication with the warehouse)
  • Maintain and update the client/IMS website
  • Generate clear, consistent communication to internal and external team members regarding status and requirements of programs
  • Run periodic bulk order uploads along with processing individual orders
  • Prioritize orders and/or projects, including prompt expediting of emergency requests
  • Work as a team member with all Account Management, Client Services, Production, Finance and operations staff
  • Manage report maintenance and distribution as needed for daily requirements, or to support special projects as needed

Experience/Qualifications:

  • High school diploma/GED
  • 1-2 years of customer service or call center experience
  • Excellent organizational, communication and interpersonal skills, and the ability to work independently and manage priorities under tight timelines
  • Critical thinking, strong analytical skills and problem solving ability
  • Ability to handle a variety of tasks effectively and efficiently
  • Ability to prioritize multiple projects and requests
  • Must be a team player
  • Excellent knowledge of Microsoft Office Suite products
  • Experience with AS400 or similar database systems preferred

Halpin Staffing Services provides great jobs with desirable employers in Southeast Wisconsin and Northeast Illinois. Find your next position in accounting, finance, engineering, HR, marketing/sales, administration or light and heavy industry. We’ve got flexible scheduling options and competitive benefits available! Apply today or visit us at halpinpersonnel.com!

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