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Delavan, WI 53115
Essential duties and responsibilities include the following:
- Develop strong and trusted relationships with customers through timely and accurate communications
- Resolve customer issues in an accurate and timely manner
- Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
- Sets up and maintain paper and electronic filing systems for records, correspondence, and other material.
- Enter new customer data and other sales data for current customers into computer database.
- Work with inside and outside sales representatives to keep account activities and literature up to date
- Prepare and follow-up on direct customer renewals
- Additional duties may be assigned
Essential Personal Traits:
- Strong written and verbal communication and technical skills for phone, letter writing and email correspondence
- High level of accuracy
- Pro-active approach to follow through
- Strong organizational and multi-tasking skills
- Track record of building solid relationships
- Strong intrapersonal judgment skills are needed to prioritize varied daily goals and tasks
- Professional appearance and presence that includes a positive attitude
- Spirit of willingness to cooperate while working independently, but coordinating that independent work with others
- Highly motivated, dependable, and self-sufficient individual that is able to meet tight deadlines and work well under pressure
Job Experience/Skills and Knowledge:
- A BA/BS or Associates Degree preferred
- Previous sales experience preferred
- Must be proficient in Microsoft Word, Excel, and Outlook as well as Adobe PDF documents
- Must have proficient key boarding skills, computer knowledge and experience
Agent Channel/Sales Manager